Designing a healthcare platform that’s trustworthy, friendly & informative
Weill Cornell Medicine
During 2017, I was able to work with Weill Cornell Medicine on a project: the PALS (Patient Activated Learning System). Developed by Dr. Monika Safford and Dr. Jeff Curtis, the PALS is a website that answers questions about patient health, disease and/or medicines. Users are able to search for and submit very specific questions (e.g. “Can I drink Alcohol while taking Chlorthalidone?”) for experts (doctors and medical students) to provide scientifically supported answers.
My main objective was to find ways to improve content presentation. To do so, it was crucial to understand the audience. Since the intended user pool was extremely broad, I did not create personas for this project. Instead, I conducted formative research and extracted key characteristics of the PALS audience, using them criteria to check against when iterating the design process.
Who is going to use the PALS website?
Patients in the United States whom lie within a huge spectrum of literacy ability, age and cultural values
Patients who may be skeptical of Internet reliability
Relatives/friends of patients
Patients who may be emotionally fragile and fearful of their health conditions
Patients in need of encouragement (Hibbard, Mahoney, Stockard & Tusler M., 2005)
Patients seeking simple answers/may be overwhelmed by too much information
(Hibbard, Mahoney, Stockard & Tusler M., 2005)
How I tackled the design problem:
Aenean commodo, nisl nec commodo consectetur, quam lectus mollis sapien, at tincidunt metus lorem maximus dolor. Cras tincidunt placerat dui. Donec eget elementum erat, at posuere lacus.
Nulla tincidunt eu diam quis tincidunt. Etiam sed nulla sagittis, tristique urna id, porta erat. Vestibulum et erat vel libero ornare mattis. Vivamus elementum quis augue vel gravida. Nunc lorem magna, facilisis ut suscipit nec, iaculis nec nibh. Pellentesque leo arcu, fringilla ut pharetra at.
Cras malesuada vel turpis nec vehicula. Quisque quis neque vitae nulla lobortis aliquam in in turpis. Aliquam sed iaculis lorem. Quisque ac risus nulla. Nulla dictum velit nec nunc interdum varius. Phasellus vehicula sapien nulla, at interdum leo eleifend vitae. Mauris ullamcorper auctor laoreet. Ut varius libero ut sem ornare, id ultricies ipsum aliquet.